Insurance Customer Service Rep

Chapman & Associates Farm Bureau; Gilbert (MN); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Parental Leave

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Holidays Off

Bonus Opportunities

Work-Life Balance

Paid Holidays

Advancement Opportunities

Continuing Education

Job summary

Chapman & Associates Farm Bureau is seeking an Insurance Customer Service Representative to join our team in Minnesota. This early-career role offers strong training, support, and a clear path into production and higher earnings as licensing and sales skills develop.

Base hourly pay ranges from $17 to $19 depending on experience, with bonus opportunities and travel incentives. Enjoy PTO, sick leave, holidays, and a Monday–Friday work week, along with continuous education and advancement

Qualifications

• Excellent customer service and communication skills.
• Ability to process policy changes accurately.
• Comfort with gathering information for quotes.
• Ability to conduct client coverage reviews and schedule appointments.
• Willingness to learn and grow into sales opportunities.

Responsibilities

• Answer phones and provide excellent customer service.
• Process policy changes for existing clients.
• Gather information for quotes and policy reviews.
• Conduct client coverage reviews and CRM data entry.
• Manage workflow and CRM systems accurately.
• Schedule appointments with clients.
• Market to new prospects and support sales growth.

Skills

Strong customer service

Organized & punctual

Team-oriented mindset

Willingness to learn & grow

Insurance license readiness

Education

Insurance License (training provided)

Tools

CRM systems

Job description

Job Description

Chapman & Associates Farm Bureau was founded in 2004 and remains a proud family-run agency dedicated to providing full-service insurance and financial solutions. We are committed to excellent customer service and operate in a fun environment where collaboration is essential to deliver a winning client experience. Our culture combines professionalism with strong team collaboration. We believe in ethical decision-making, long-term client relationships, and creating career paths that offer both stability and growth.

We are seeking an Insurance Customer Service Representative to join our team. This role is ideal for someone early in their career who wants strong training, support, and the opportunity to build a career. You may begin in property and casualty service while developing additional licensing and sales skills, with clear pathways into production and higher earnings.

• Base hourly pay of $17 - $19 based on experience
• Bonus opportunities and travel incentive trips
• Paid time off, paid sick leave, and paid holidays
• Monday through Friday schedule
• Career growth and advancement opportunities

Benefits

• Paid Time Off (PTO)
• Parental Leave
• Hands on Training
• Mon-Fri Schedule
• Career Growth Opportunities
• Weekends off
• Bonus Opportunities
• Work-Life Balance
• Holidays Off
• Paid Holidays
• Advancement Opportunities
• Continuing Education Opportunities
• Ongoing Training Seminars
• Professional Work Environment
• Paid Sick Leave

Responsibilities

• Answer phones and provide excellent customer service
• Process policy changes for existing clients
• Gather information for quotes
• Conduct client coverage reviews
• Manage workflow and CRM systems accurately
• Schedule appointments
• Marketing new prospects

Requirements

• Strong customer service skills
• Organized and punctual
• Team-oriented mindset
• Willingness to learn and grow into sales opportunities
• Obtain Insurance License