Insurance Customer Service Rep

Insurance Protection Solutions, INC.

Charlottesville (VA)

On-site

USD 40,500 - 49,500

Full time

13 days ago

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Benefits offered by this job

Base salary + commission + bonus

Paid time off starting day one

Flexible M-F schedule

Health, dental, vision, life insurance

Retirement plan

Sign-on bonus

Licensing assistance

Hands-on training

Tuition reimbursement

Annual base salary + commissions + bon

Mon-Fri schedule

Career growth opportunities

Holidays off

Professional development

Job summary

Insurance Protection Solutions, INC. is seeking an Insurance Customer Service Representative to support clients with renewals, policy changes, and service requests in a collaborative, growth-oriented environment.

The role emphasizes licensing with agency support, strong communication, attention to detail, and an analytical approach to coverage needs, with opportunities for cross-selling and career advancement in a Virginia-based office.

Qualifications

Willingness to obtain insurance licensing with agency support
Strong communication skills with a calm, professional demeanor
Attention to detail and strong organizational skills
An analytical mindset with the ability to understand coverage needs
Comfort supporting sales conversations and cross-selling when appropriate
Prior insurance experience is a bonus

Responsibilities

Provide exceptional customer support for service requests and policy questions
Conduct coverage reviews and basic risk assessments for existing clients
Identify and support cross-sell and upsell opportunities within the client base
Manage policy changes, endorsements, and documentation
Consult with clients to explain coverage options and next steps clearly
Maintain organized and compliant client records

Skills

Customer service

Communication

Attention to detail

Analytical mindset

Sales/cross-selling

Insurance experience (bonus)

Job description

Job Description

Insurance Protection Solutions, INC. is a high-performing independent insurance agency serving Hampton Roads, Virginia, since 2011, with the ability to place coverage in all 50 states. We deliver commercial, personal lines, and life insurance solutions with a strong focus on education, transparency, and personalized service. Our great office culture is supported through structured training, weekly team meetings, and quarterly team-building events. Here, we’re committed to building long-term careers, not just filling roles.

We are seeking an Insurance Customer Service Representative who is detail-oriented, client-focused, and motivated to grow within a professional insurance organization. This role is responsible for supporting clients through renewals, policy changes, service requests, and proactive coverage reviews, while also identifying cross-sell opportunities. You will work in a collaborative, well-supported environment with transparent processes, strong leadership, and real advancement opportunities.