Allstate Insurance Customer Service

Sara Tyranski: Allstate Insurance; Westland (MI); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Evenings Off

Mon-Fri Schedule

Health Insurance

Hands on Training

Paid Time Off (PTO)

Collaborative Work Environment

Business Casual Attire

Weekends Off

Appreciation Lunches

Job summary

Tyranski Agency LLC in Westland, Michigan, is seeking a detail-oriented, professional Full-Time CSR to be the first point of contact for our clients. You will answer multiple phone lines, greet visitors, draft letters and reports, and perform clerical duties as needed.

A positive attitude and reliability are essential. No insurance experience is required, licensing assistance is available, and you will join a supportive team with a focus on excellent customer service.

Qualifications

• Experience in customer-focused roles is helpful.
• Excellent communication and interpersonal skills.
• Ability to use phone and office software with accuracy.
• Willingness to learn and adapt in a fast-paced environment.

Responsibilities

• Answer multiple phone lines and route calls.
• Greet visitors and provide a welcoming office experience.
• Draft letters and reports; perform clerical duties as needed.
• Process customer policy change requests and renewals.
• Take premium payments and generate insurance quotes.
• Provide information on products and services to customers.
• Assess customer needs during calls to recommend solutions.

Skills

Customer service

Phone etiquette

Communication

Multi-tasking

Professionalism

Job description

Job Description

Join a company that is committed to making a difference in people’s lives every day. Tyranski Agency LLC in Westland, Michigan, is looking for a detail-oriented, professional, and friendly individual to join our team as a Full-Time CSR. You will be our client’s first point of contact for our busy office. We pride ourselves on our excellent customer service, and we know that with your positive attitude and welcoming demeanor, you will be the perfect fit for this role. Each day you will be responsible for answering multiple phone lines, providing customer service, greeting office visitors throughout the day, drafting letters & reports, and other additional clerical duties as needed. If you are trustworthy, reliable, and adaptable,

Benefits

• Evenings Off
• Mon-Fri Schedule
• Health Insurance
• Hands on Training
• Paid Time Off (PTO)
• Collaborative Work Environment
• Business Casual Attire
• Weekends Off
• Appreciation Lunches

Responsibilities

Meet new business production goals and objectives as established.

Process customer policy change requests.

Secure all Trailing Documents from customers.

Take premium payments from customers.

Answer incoming phone calls on the first ring.

Generating insurance quotes.

Provide customers with additional information about new products and services.

Assess and identify the wants and needs of your customer(s) over the phone.

Handle customer renewals.

Requirements

A Property & Casualty insurance license is preferred. Licensing assistance available.

Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.

Possess an upbeat, positive and enthusiastic attitude.

Proficiency to multi-task, follow-thru and follow-up.

Excellent Communication/interpersonal skills.

Professional phone etiquette.

Great Customer Service Skills.

Problem-Solving Capabilities.

No insurance experience required but must be willing to learn

Ability to adapt to change, learn new things quickly, and work in a fast-paced environment.