Insurance Customer Service Agent

Iris Nance Ins Agency Inc; Springfield (MA); Remote; USD 10,000 - 60,000; Full time

Job summary

An award-winning insurance agency seeks ambitious candidates for full-time sales positions in Springfield. Ideal candidates should be organized, self-motivated, and possess strong sales skills. The role offers flexible schedules, work-from-home options, and requires a high school diploma. Opportunities for commissions and bonuses abound in this dynamic field.

Benefits

Flexible Schedule

Work from Home

Hands on Training

Health Insurance

Life Insurance

Vision Insurance

Qualifications

• Previous experience in customer service, preferably in insurance.
• Active insurance license or willingness to obtain one.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Answer incoming calls, emails, and chats from customers regarding policy details.
• Process policy changes, endorsements, renewals, and cancellations.
• Maintain accurate customer records in the system.

Skills

Communication

Sales Skills

Organizational Skills

Attention to Detail

Education

High school diploma or equivalent

Associate or Bachelor's degree preferred

Tools

CRM software

Job description

AWARD WINNING FARMERS INSURANCE AGENCY in Virginia Beach is seeking to fill a couple of full-time sales positions. We are looking for top notch candidates to add to our family.

If you are smart, motivated, organized, mature, self-managed, and possess strong sales skills, we want to hear from you!

A career in the insurance industry is a very fast paced, mentally demanding and ultimately very rewarding field. If you are looking to change careers or feel you have reached a floor in your current position, you may be surprised to find that the insurance industry can get you where you want to go.

We hire STAR PERFORMERS not backgrounds. If you have what it takes Apply Now !

Hourly Base Salary + Commission + Bonus Opportunities

Work from Home

Flexible Schedule

Hands on Training

Mon-Fri Schedule

Evenings Off

Vision Insurance

Life Insurance

Health Insurance

Responsibilities

Answer incoming calls, emails, and chats from customers regarding

policy details, claims, and billing inquiries.

Process policy changes, endorsements, renewals, cancellations, and

Provide quotes and explain coverage options to new and existing clients.

Assist customers with claims filing and follow-up on claims status.

Ensure compliance with company policies, state insurance regulations,

and privacy laws.

Maintain accurate customer records in the system.

Collaborate with underwriters, agents, and other departments as needed

to resolve issues.

Upsell or cross-sell insurance products when appropriate.

Handle customer complaints and escalate unresolved issues to the

Requirements

Requirements :

High school diploma or equivalent (Associate or Bachelors degree preferred).

Previous experience in customer service, preferably in insurance or a related industry.

Active insurance license (e.g., Property & Casualty or Life & Health), or willingness to obtain one.

Excellent communication and interpersonal skills.

Proficient in computer systems and CRM software.

Strong attention to detail and organizational skills.

Ability to multitask in a fast-paced environment.

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Insurance Customer Service • Virginia Beach, VA, US