Insurance Customer Service

Franco Castaneda- State Farm Agency; Dallas (TX); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

Salary plus Commission/Bonus

Paid Time Off (vacation and personal/s

Dental / Health / Vision

Valuable experience

Growth potential/Advancement within my

Job summary

Franco Castaneda - State Farm Agency in Dallas, TX is hiring a Customer Service Representative to assist clients, answer phones, and build relationships. The role emphasizes responsive service and insurance guidance to support customer loyalty.

Base pay plus commissions is offered, with benefits like PTO and health coverage. Licensing processes are supported after employment to expand opportunities within the agency.

Qualifications

• Sales experience preferred
• Excellent written and verbal communication
• Self-motivated and detail oriented
• Ability to work in a team environment
• Ability to assess customer needs and provide relevant information

Responsibilities

• Answer phones and greet clients
• Establish customer relationships and follow up with customers
• Provide prompt, accurate, and friendly customer service including insurance inquiries
• Educate customers about insurance options using a needs-based approach

Skills

Sales Experience

Customer Service

Communication

Team Player

Problem Solving

Job description

About this position

Insurance Customer Service Franco Castaneda - State Farm Agency, located in Dallas, TX is currently looking for a talented, caring, professional to join our team as a Customer Service Representative. This is a position focused on Customer Service for a well-established State Farm Agent. If you have a talent for customer care and understand the needs and motivations of people, we want you on our team! As our Customer Service Representative, you’ll work to inspire customer loyalty and significantly enhance the overall State Farm Insurance customer experience. Salary Potential: $45,000 - $75,000 first year Experienced and fully licensed in Property & Casualty - $45,000 base plus Commissions Unlicensed candidate - $30,000 starting base plus $5,000 incremental increases after insurance licenses obtained Responsibilities include but not limited to:

• Answer phones and greet clients
• Establish customer relationships and follow up with customers, as needed
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
• Use a customer-focused, needs-based review process to educate customers about insurance options

You will receive:

• Salary plus Commission/Bonus
• Paid Time Off (vacation and personal/sick days)
• Dental / Health / Vision
• Valuable experience
• Growth potential/Opportunity for advancement within my office

Requirements:

• Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
• Excellent communication skills - written, verbal and listening
• Self-motivated
• Detail oriented
• Proactive in problem solving
• Ability to work in a team environment
• Ability to assess customer needs and conduct effective interviews
• Ability to effectively relate to a customer
• Property Casualty license (must be able to obtain)
• Life and Health license (must be able to obtain)

If you are motivated to succeed and can see yourself in this role. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. #SMA