Insurance Customer Retention & Service Specialist

Steven Bartshe - State Farm Agent; Eaton Rapids (MI); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Health insurance

Opportunity for advancement

Paid time off

Job summary

Steven Bartshe - State Farm Agent is hiring a State Farm Service Representative in Eaton Rapids, Michigan. In this role, you will be the primary contact for customers, assisting with policy inquiries and claims follow-up, while ensuring strong client relationships.

The ideal candidate has previous customer service experience, strong communication skills, and the ability to manage multiple tasks effectively. You will collaborate closely with agents and other team members to provide timely and accurate service.

Qualifications

• Previous customer service experience, preferably in insurance.
• Strong verbal and written communication skills.
• Positive attitude with a customer-focused mindset.

Responsibilities

• Handle inbound calls and customer inquiries related to insurance policies.
• Provide accurate information about State Farm products and services.
• Assist customers with policy changes and updates in accordance with company guidelines.
• Maintain detailed records of customer interactions in the CRM system.

Skills

Customer service experience

Communication skills

Time management

Multi-tasking

Computer proficiency

Education

High school diploma or equivalent

Tools

CRM software

Job description

Steven Bartshe - State Farm Agent is hiring a State Farm Service Representative in Eaton Rapids, Michigan. In this role, you will be the primary contact for customers, assisting with policy inquiries and claims follow-up, while ensuring strong client relationships.

The ideal candidate has previous customer service experience, strong communication skills, and the ability to manage multiple tasks effectively. You will collaborate closely with agents and other team members to provide timely and accurate service.