Insurance Customer Retention & Growth Specialist

Vince Ovecka - State Farm Agent; Philadelphia (Philadelphia County); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Opportunity for advancement

Paid time off

Training & development

401(k) matching

Bonus based on performance

Competitive salary

Job summary

Vince Ovecka State Farm in Philadelphia is seeking a Licensed Insurance Customer Service Representative to join as a Customer Retention Specialist. You will be a trusted contact for existing customers, handling policy needs, billing questions, renewals, and coverage reviews, while also leveraging service conversations into inside sales opportunities.

This in-office role emphasizes relationship-building, problem-solving, and high-quality customer care.

Qualifications

• Strong customer service and relationship-building skills.
• Excellent communication and active listening abilities.
• Ability to resolve problems and provide accurate information.

Responsibilities

• Serve as a primary point of contact for existing customers.
• Assist with policy changes, billing questions, renewals, and account updates.
• Provide knowledgeable support for claims-related questions.
• Conduct proactive customer outreach and policy reviews.
• Identify coverage gaps and opportunities to protect customers.
• Pivot conversations into inside sales opportunities.

Skills

Customer service

Relationship-building

Active listening

Communication

Problem-solving

Job description

Vince Ovecka State Farm in Philadelphia is seeking a Licensed Insurance Customer Service Representative to join as a Customer Retention Specialist. You will be a trusted contact for existing customers, handling policy needs, billing questions, renewals, and coverage reviews, while also leveraging service conversations into inside sales opportunities.

This in-office role emphasizes relationship-building, problem-solving, and high-quality customer care.