Insurance Customer Relations Specialist

Anh Nguyen; Alexandria (VA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Opportunity for advancement

Training & development

Competitive salary

Job summary

Ahn Nguyen State Farm in Alexandria, VA is seeking a friendly, motivated Customer Relations Team Member to join our team. In this role, you’ll help customers protect what matters most while providing exceptional service and building lasting relationships.

You’ll welcome customers in person, by phone, and online; identify needs and recommend appropriate insurance products; answer questions about policies, billing, coverage, and account changes; follow up on quotes and renewals; schedule

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer service and problem-solving abilities.
• Professional, positive, and dependable attitude.
• Ability to multitask and stay organized in a fast-paced environment.
• Comfortable using computers and learning agency software.
• Previous customer service, sales, insurance, or office experience is a plus.
• Property and Casualty or Life and Health insurance licensing is preferred, or willingness to obtain required licenses.

Responsibilities

• Welcome customers and provide professional, friendly assistance in person, by phone, and online.
• Build strong relationships with current and prospective customers.
• Identify customer needs and recommend appropriate insurance products and services.
• Answer questions about policies, billing, coverage, and account changes.
• Follow up with customers regarding quotes, renewals, policy updates, and service needs.
• Schedule appointments and support the agency team with daily administrative tasks.
• Maintain accurate customer records and follow agency procedures.
• Help create a positive, team-oriented office environment.

Skills

Excellent communication

Customer service

Problem solving

Multitasking

Computer literacy

Sales experience (a plus)

Insurance licensing willingness

Job description

Ahn Nguyen State Farm in Alexandria, VA is seeking a friendly, motivated Customer Relations Team Member to join our team. In this role, you’ll help customers protect what matters most while providing exceptional service and building lasting relationships.

You’ll welcome customers in person, by phone, and online; identify needs and recommend appropriate insurance products; answer questions about policies, billing, coverage, and account changes; follow up on quotes and renewals; schedule