Customer Relations Pro - Growth & Advancement

Myfunagency; Alexandria (VA); Hybrid; USD 29,000 - 48,000; Full time

Benefits offered by this job

Competitive compensation

Paid training and professional develop

Opportunities for advancement

Supportive team environment

Job summary

Ahn Nguyen State Farm is seeking a friendly Customer Relations Team Member in Alexandria, VA. In this role you will welcome customers in person, by phone, and online, and help protect what matters most by delivering exceptional service and building lasting relationships.

Responsibilities include identifying customer needs, recommending insurance products, handling quotes and renewals, scheduling appointments, and maintaining accurate records.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer service and problem-solving abilities.
• Professional, positive, and dependable attitude.
• Ability to multitask and stay organized in a fast-paced environment.
• Familiarity with agency software; willingness to learn.
• Licensing in Property & Casualty or Life & Health preferred or willing to obtain.
• Experience in customer service, sales, insurance, or office work is a plus.

Responsibilities

• Welcome customers and provide professional, friendly assistance in person, by phone, and online.
• Build strong relationships with current and prospective customers.
• Identify customer needs and recommend appropriate insurance products and services.
• Answer questions about policies, billing, coverage, and account changes.
• Follow up with customers regarding quotes, renewals, policy updates, and service needs.
• Schedule appointments and support the agency team with daily administrative tasks.
• Maintain accurate customer records and follow agency procedures.
• Help create a positive, team-oriented office environment.

Skills

Communication skills

Customer service

Problem solving

Multitasking

Organizational skills

Computer literacy

Insurance licensing preferred

Tools

CRM software

Job description

Ahn Nguyen State Farm is seeking a friendly Customer Relations Team Member in Alexandria, VA. In this role you will welcome customers in person, by phone, and online, and help protect what matters most by delivering exceptional service and building lasting relationships.

Responsibilities include identifying customer needs, recommending insurance products, handling quotes and renewals, scheduling appointments, and maintaining accurate records.