Insurance Customer Experience Specialist

Mike Brownell - State Farm Insurance; Lexington (KY); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Opportunity for advancement

Job summary

Mike Brownell's State Farm Office in Lexington, KY is seeking a Customer Service Representative dedicated to delivering exceptional service. You will resolve inquiries, coordinate with agency team members, and support community needs.

Ideal candidates bring strong communication, attention to detail, and multitasking ability. Prior CS experience is preferred; the role offers performance-based bonus, competitive pay, and opportunities for advancement.

Qualifications

• Excellent communication and interpersonal skills.
• Detail-oriented with multitasking ability.
• Prior customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Clear communication

Interpersonal skills

Multitasking

Job description

Mike Brownell's State Farm Office in Lexington, KY is seeking a Customer Service Representative dedicated to delivering exceptional service. You will resolve inquiries, coordinate with agency team members, and support community needs.

Ideal candidates bring strong communication, attention to detail, and multitasking ability. Prior CS experience is preferred; the role offers performance-based bonus, competitive pay, and opportunities for advancement.