Customer Service Insurance Professional (Personal Lines)

Frankenmuth Insurance; United States; On-site; USD 45,000 - 65,000; Full time

Job summary

Frankenmuth Insurance is seeking a qualified insurance professional to provide frontline customer service and participate in front line underwriting of current business. You will identify cross-sell and upsell opportunities, complete risk assessments, and thoroughly underwrite at time of quote, binding and issuance.

We require two to four years of related experience or training, an Associate's degree, and a Property & Casualty license.

Qualifications

• Two to four years related experience and/or training.
• Associate's degree (A.A.) from two-year college/technical school or equivalent.
• Property & Casualty License required.
• United States work authorization; no visa sponsorship available.

Responsibilities

• Builds and maintains working relationship with customers and agents.
• Responds to inquiries regarding insurance availability and eligibility of policy and coverages; reviews policy coverages and options.
• Completes risk assessments and underwriting for new business quotes and endorsements; binds coverage.
• Solicits sale of new or additional services or products; completes policy changes.

Skills

Customer service

Communication

Sales opportunities

Training support

Education

Associate's degree (A.A.)

Job description

Summary: Under moderate supervision and following standard procedures with some independent judgment is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of all Personal Lines products, company forms and programs. Front line underwriting of current business. Proactively identify cross sell and upsell opportunities from existing business and thoroughly underwrite the risk at time of quote, binding and issuance. Defined underwriting authority for rewrites. Communicate effectively with policy holders, agents, third party individuals, vendors and team members within the customer service department.

Essential Duties And Responsibilities

• Builds and maintains working relationship with customers and agents:
• Supports policy holders by responding to inquiries regarding insurance availability and eligibility of policy and coverages. Complete full review of policy coverages, advise policy holders of coverage options, determine eligibility and acceptability of policy change requests
• Follow up with policy holders regarding all necessary underwriting requests to complete a new business policy or endorsement issuance
• Completes Replacement Cost Estimator (RCE) on any homeowner coverage changes
• Communicates verbally, in writing, and electronically with customers, agents and vendors
• Keeps detailed records of customer interactions and transactions, recording details of inquiries, complaints, policy quotes and issuance and general comments, as well as actions taken.
• Field initial claims and billing inquiries
• Identifies sales opportunities for all Personal Lines insurance products:
• Complete risk assessment of policy holder and determine eligibility
• Complete policy quotes
• Completes Replacement Cost Estimator (RCE) on all new business quoted or issued
• Reviews applications and binds coverage for customers quoted
• Solicits sale of new or additional services or products.
• Processes policy changes such as address changes, vehicle additions, or coverage changes.
• Provide training support for team:
• Create or modify tools/job aids utilized
• Facilitate training of new hires and current team members
• Performs other duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience

Two to four years related experience and/or training; or associate's degree (A.A.) from two-year college/technical school; or equivalent combination of education and related experience/training.

Certificates, Designations And Licenses

Property & Casualty License required.

A minimum requirement for this position is the ability to work legally in the United States. No visa sponsorship/support is available for this position, including for any type of U.S. permanent residency (green card) process.