Insurance Customer Care Specialist | Policy & Claims Support

Guscolvin; Selma (AL); On-site; USD 30,000 - 55,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Guscolvin, based in Selma, Alabama, is seeking a Customer Service Representative for their State Farm Agent Team. This role is crucial for generating exceptional customer experiences that contribute to the growth of a successful insurance agency.

The ideal candidate should possess superior customer service skills, attention to detail, and a genuine desire to help people. The role involves responding to customer inquiries, coordinating with team members, and anticipating community needs, offering significant internal growth opportunities for driven individuals.

Qualifications

• Strong communication and interpersonal skills are essential.
• Detail-oriented with the ability to multitask effectively.
• Previous experience in a customer service role is preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Ability to multitask

Previous customer service experience

Job description

Guscolvin, based in Selma, Alabama, is seeking a Customer Service Representative for their State Farm Agent Team. This role is crucial for generating exceptional customer experiences that contribute to the growth of a successful insurance agency.

The ideal candidate should possess superior customer service skills, attention to detail, and a genuine desire to help people. The role involves responding to customer inquiries, coordinating with team members, and anticipating community needs, offering significant internal growth opportunities for driven individuals.