Customer Service Representative - State Farm Agent Team Member

Guscolvin; Selma (AL); On-site; USD 30,000 - 55,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Guscolvin, based in Selma, Alabama, is seeking a Customer Service Representative for their State Farm Agent Team. This role is crucial for generating exceptional customer experiences that contribute to the growth of a successful insurance agency.

The ideal candidate should possess superior customer service skills, attention to detail, and a genuine desire to help people. The role involves responding to customer inquiries, coordinating with team members, and anticipating community needs, offering significant internal growth opportunities for driven individuals.

Qualifications

• Strong communication and interpersonal skills are essential.
• Detail-oriented with the ability to multitask effectively.
• Previous experience in a customer service role is preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Ability to multitask

Previous customer service experience

Job description

Benefits

• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Gus Colvin - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.