Insurance Customer Care Specialist — Licensing Sponsorship

saullopez-1; West Chicago (IL); On-site; USD 20,664,000 - 30,307,000; Full time

Job summary

Saul Lopez State Farm Agency is seeking a Customer Service Representative who delivers exceptional service while resolving inquiries and coordinating with the team. You will help customers with policy information, changes, and claims, and maintain thorough records.

This role offers licensing sponsorship to pursue required insurance exams and licenses, with opportunities for growth within the agency. A customer-focused and empathetic approach is essential.

Qualifications

• Customer service experience preferred.
• Strong communication and interpersonal skills.
• Willingness to pass insurance exams and obtain licenses (sponsored).

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.
• Make customers aware and offer company products and services.

Skills

Customer service

Communication skills

Multitasking

Education

Insurance license sponsorship

Job description

Saul Lopez State Farm Agency is seeking a Customer Service Representative who delivers exceptional service while resolving inquiries and coordinating with the team. You will help customers with policy information, changes, and claims, and maintain thorough records.

This role offers licensing sponsorship to pursue required insurance exams and licenses, with opportunities for growth within the agency. A customer-focused and empathetic approach is essential.