Insurance Customer Care Specialist (In-Office)

Kemper; Chesterfield (MO); On-site; USD 22,000 - 30,000; Full time

Job summary

Kemper, a leading specialized insurer, invites you to join its Chesterfield team as a Customer Service Representative. You will be on the front line, handling a high volume of calls with empathy, researching issues, and resolving inquiries courteously to keep customers satisfied.

This in-office role requires a high school diploma and prior customer service experience; insurance or call center background is a plus. You’ll join a dynamic team committed to excellent service and growth opportunities.

Qualifications

• High school diploma or equivalent required.
• Previous customer service experience required.
• Previous Insurance experience or call center experience a plus.

Responsibilities

• Answer customer calls
• Display empathy and understanding of customer needs and wants
• Research customer issues
• Resolve customer inquiries accurately
• Maintain service level standards (quantitative and qualitative measures)
• Other duties as assigned

Skills

Verbal communication

Written communication

Professional telephone skills

Multitasking

Education

High school diploma

Job description

Kemper, a leading specialized insurer, invites you to join its Chesterfield team as a Customer Service Representative. You will be on the front line, handling a high volume of calls with empathy, researching issues, and resolving inquiries courteously to keep customers satisfied.

This in-office role requires a high school diploma and prior customer service experience; insurance or call center background is a plus. You’ll join a dynamic team committed to excellent service and growth opportunities.