Insurance Customer Care Specialist - Growth & Impact

LeeAnn Overby Insurance Agency; Devils Lake (ND); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Company parties

Competitive salary

Free uniforms

Opportunity for advancement

Paid time off

Job summary

Overby Insurance Agency is seeking a customer service representative who will deliver excellent experiences by addressing inquiries, updating policies, and coordinating with team members to meet client needs in the Devils Lake area. You will handle policy changes, process claims, and maintain accurate records while staying organized and responsive to community members seeking support and guidance.

This role emphasizes attention to detail, empathy, and a collaborative mindset to support agency

Qualifications

• Strong communication and interpersonal abilities for effective client interaction.
• Ability to multitask and stay organized in a fast-paced environment.
• Previous customer service experience preferred to ensure client satisfaction.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication skills

Interpersonal skills

Multitasking

Customer service experience

Job description

Benefits:

• Company parties
• Competitive salary
• Free uniforms
• Opportunity for advancement
• Paid time off

ROLE DESCRIPTION:

As a customer service representative with Overby Insurance Agency, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Salary negotiable depending on experience