Insurance Customer Care Specialist — Flexible Schedule

Aaron May - State Farm Agent; Granville Township (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Paid time off

Flexible schedule

Job summary

Aaron May - State Farm Agent is seeking a Customer Service Representative to deliver exceptional customer experiences in a local insurance agency setting.

You will handle policy information, changes, claims, and client education while coordinating with team members to meet service standards and community needs.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to thrive in a fast-paced environment.
• Experience in customer service, preferably in the insurance industry.
• Ability to obtain appropriate insurance licenses in the state of Ohio.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.
• Educate clients on various insurance products and services offered by State Farm.
• Participate in training and development programs to stay current on industry trends and State Farm products.
• Collaborate with other team members to ensure client needs are met and service standards are maintained.

Skills

Excellent communication

Interpersonal skills

Problem-solving abilities

Education

High school diploma or equivalent

Job description

Benefits:

• Competitive salary
• Paid time off
• Flexible schedule

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Aaron May - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

If you're the kind of person who excels at making complex things simple for others, you're a great fit for this role. We look forward to connecting with you.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.
• Educate clients on various insurance products and services offered by State Farm.
• Participate in training and development programs to stay current on industry trends and State Farm products.
• Collaborate with other team members to ensure client needs are met and service standards are maintained.

QUALIFICATIONS:

• High school diploma or equivalent.
• Ability to thrive in a fast-paced environment.
• Previous experience in customer service, preferably within the insurance industry.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to obtain appropriate insurance licenses in the state of Ohio.