Insurance Customer Care Associate

Nese Sahin - State Farm Agent; Denver (CO); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Supplemental health

Disability insurance

Group life insurance

Hiring bonus

Simple IRA

Performance bonus

Advancement opportunities

Paid time off

Competitive salary

Flexible schedule

Training & development

Donation matching

Free snacks

Job summary

Nese Sahin - State Farm Agent is seeking an Account Associate to deliver exceptional customer experiences and support policy inquiries, updates, and claims through phone, email, and chat. You’ll use digital tools to engage a younger audience and collaborate with a dynamic team to resolve issues efficiently.

The role emphasizes proactive customer care, strong communication, and a willingness to learn, with opportunities for advancement in a modern, vibrant workplace.

Qualifications

• Excellent written and verbal communication skills.
• Tech-savvy with familiarity of digital tools.
• Customer-oriented mindset with a drive to exceed expectations.
• Ability to adapt to a fast-paced, evolving environment.
• Previous customer service experience is a plus.

Responsibilities

• Engage with customers through channels including phone, email, and chat.
• Assist with policy inquiries, updates, and claims.
• Use digital tools to connect with a younger demographic.
• Collaborate with a team for timely issue resolution.
• Identify opportunities to enhance customer satisfaction.

Skills

Communication

Tech-savvy

Customer focus

Adaptability

Customer service experience

Education

High school diploma or equivalent

College degree preferred

Job description

Nese Sahin - State Farm Agent is seeking an Account Associate to deliver exceptional customer experiences and support policy inquiries, updates, and claims through phone, email, and chat. You’ll use digital tools to engage a younger audience and collaborate with a dynamic team to resolve issues efficiently.

The role emphasizes proactive customer care, strong communication, and a willingness to learn, with opportunities for advancement in a modern, vibrant workplace.