Insurance Customer Advocate: Mon-Fri, PTO & Growth

Allstate - Crystal Reagan Agency; Silver Spring (MD); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

PTO

Hands-on Training

Mon-Fri Schedule

Evenings Off

Career Growth Opportunities

Weekends Off

Free Coffee

Job summary

Allstate - Crystal Reagan Agency in Silver Spring, MD is seeking an insurance customer service representative to join a close-knit office. You will be the main point of contact for clients, helping with policy services and tailoring products to meet individual needs.

This role emphasizes a friendly, energetic attitude, strong communication, and willingness to learn the industry. Benefits include PTO, training, a Monday–Friday schedule with evenings off, weekends off, and opportunities for growth.

Qualifications

• Must hold Texas General Lines P&C license or be willing to obtain one.
• Excellent written and verbal communication skills.
• Strong customer-focused approach and active listening.
• Proficient with computer and telephone systems and reliable transportation.

Responsibilities

• Handle customer inquiries and policy services with a friendly, professional demeanor.
• Assist with guiding customers through products that fit their needs.
• Establish and maintain positive relationships with clients and follow up as needed.
• Utilize a needs-based review process to educate customers about insurance options.
• Coordinate with teammates to ensure timely and accurate service.
• Adapt to a busy, service-oriented environment and maintain a strong work ethic.

Skills

P&C License

Communication

Customer focus

Self-motivation

Tech-savvy

Job description

Allstate - Crystal Reagan Agency in Silver Spring, MD is seeking an insurance customer service representative to join a close-knit office. You will be the main point of contact for clients, helping with policy services and tailoring products to meet individual needs.

This role emphasizes a friendly, energetic attitude, strong communication, and willingness to learn the industry. Benefits include PTO, training, a Monday–Friday schedule with evenings off, weekends off, and opportunities for growth.