Insurance Customer Advocate — Growth & Advancement

Tony Demichele - State Farm Agent; Erie (Erie County); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Paid time off

Signing bonus

Advancement opportunities

Job summary

Tony DeMichele State Farm Agency is seeking a customer service professional to deliver exceptional experiences, address inquiries, and support community members. The role emphasizes attention to detail, service mindset, and collaboration with the agency team to drive growth.

You will handle policy information, changes, and claims while maintaining accurate records and contributing to ongoing customer satisfaction.

Qualifications

• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Interpersonal skills

Customer service experience

Job description

Tony DeMichele State Farm Agency is seeking a customer service professional to deliver exceptional experiences, address inquiries, and support community members. The role emphasizes attention to detail, service mindset, and collaboration with the agency team to drive growth.

You will handle policy information, changes, and claims while maintaining accurate records and contributing to ongoing customer satisfaction.