Insurance CSR: Stable Career with Benefits & Bonus Potential

State Farm; Alpharetta (GA); On-site; USD 50,000 - 80,000; Full time

Benefits offered by this job

401(k) with employer match

Group medical insurance

Paid time off

Job summary

State Farm’s Kelsey & Luka Cline State Farm Agencies in Alpharetta, GA, are seeking an experienced Customer Service Representative to join two established agencies with a solid customer base. The role offers 50,000–80,000+ annual earnings potential, 401(k) with match, group medical insurance, paid time off, and a Monday–Friday schedule 9:00 AM–5:00 PM.

Responsibilities include assisting customers with billing, policy changes, renewals, and inquiries; maintaining relationships; identifying

Qualifications

• Previous experience working in a State Farm agent’s office is required.
• Familiarity with State Farm systems, procedures, and insurance products.
• Property & Casualty insurance license preferred.
• Strong communication, organization, and problem-solving skills.
• Comfortable handling multiple customer requests in a fast-paced office.
• Positive attitude and a strong commitment to customer satisfaction.
• Ability to work independently while contributing to a team environment.

Responsibilities

• Assist existing State Farm customers with billing, policy changes, renewals, and general insurance questions.
• Provide outstanding customer service and maintain strong relationships with policyholders.
• Review customer accounts to identify coverage needs and opportunities for additional products.
• Handle incoming calls, emails, and customer service requests efficiently.
• Resolve customer concerns and follow through to ensure issues are handled properly.
• Maintain accurate customer records and documentation.
• Work closely with the sales team to support customer retention and agency growth.

Skills

Customer service

Communication

Organization

Problem-solving

Teamwork

Job description

State Farm’s Kelsey & Luka Cline State Farm Agencies in Alpharetta, GA, are seeking an experienced Customer Service Representative to join two established agencies with a solid customer base. The role offers 50,000–80,000+ annual earnings potential, 401(k) with match, group medical insurance, paid time off, and a Monday–Friday schedule 9:00 AM–5:00 PM.

Responsibilities include assisting customers with billing, policy changes, renewals, and inquiries; maintaining relationships; identifying