Customer Service Representative State Farm Agent Team Member

State Farm Alpharetta - Jon Jones Agency; Alpharetta (GA); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Job summary

State Farm Alpharetta - Jon Jones Agency is seeking a Customer Service Representative to enhance exceptional customer experiences and support insurance operations. The ideal candidate will possess strong communication skills, be detail-oriented, and have a customer-first mindset. Responsibilities include answering inquiries, assisting with policy changes, processing claims, and maintaining accurate records. The role offers opportunities for internal growth, especially for candidates with a sales mindset. Join our team to make a positive impact in the community.

Qualifications

• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Ability to multitask

Job description

Benefits

• 401(k)
• 401(k) matching
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

Role Description

As a Customer Service Representative – State Farm Agent Team Member with State Farm Alpharetta – Jon Jones Agency, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.