Insurance CSR: Service Excellence & Growth

Ileana Cabrera-Rodriguez - State Farm Agent; Coral Gables (FL); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

License Reimbursement

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Ileana Cabrera-Rodriguez - State Farm Agent is seeking a Customer Service Representative Team Member. The role focuses on generating exceptional customer experiences while engaging with the community. You will manage customer inquiries and coordinate with the agency team.

The ideal candidate is empathetic and detail-oriented, looking for a chance to grow in a supportive environment with opportunities for internal advancement.

Qualifications

• Strong communication and interpersonal skills are essential for customer interactions.
• Attention to detail is required to manage inquiries and records accurately.
• Prior experience in customer service is preferred but not mandatory.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking

Customer service experience

Job description

Ileana Cabrera-Rodriguez - State Farm Agent is seeking a Customer Service Representative Team Member. The role focuses on generating exceptional customer experiences while engaging with the community. You will manage customer inquiries and coordinate with the agency team.

The ideal candidate is empathetic and detail-oriented, looking for a chance to grow in a supportive environment with opportunities for internal advancement.