Customer Service Representative - State Farm Agent Team Member

David Stroman - State Farm Agent; Charlotte (NC); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

401(k) matching

Competitive salary

Opportunity for advancement

Paid time off

Job summary

David Stroman - State Farm Agent in Charlotte, NC is seeking a Customer Service Representative to deliver exceptional customer experiences. The role involves answering inquiries, assisting with policy changes, processing claims, and maintaining records. Ideal candidates will possess strong communication skills, attention to detail, and previous customer service experience. Joining this team means growth opportunities within a successful insurance agency that has been thriving for over 25 years.

Qualifications

• Strong communication and interpersonal skills.
• Able to manage multiple tasks effectively.
• Experience in customer service is preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking

Previous customer service experience

Job description

Benefits

• 401(k) matching
• Competitive salary
• Opportunity for advancement
• Paid time off

Role Description

As a Customer Service Representative - State Farm Agent Team Member with David Stroman - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

About the Agency

Grow your career with a Busy Agency that been doing Business for over 25 years.

The Agency that is one of the top State Farm Agency in The Country with room to grow.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.