Insurance CSR Flexible Schedule PTO & Growth

State Farm; Leeds (AL); Vor Ort; USD 35.000 - 45.000; Vollzeit

Benefits dieser Stelle

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Zusammenfassung

Scott Cantrell - State Farm Agent in Leeds, Alabama, is seeking a Customer Service Representative to enhance exceptional customer experiences. You will assist customers with inquiries, coordinate with agency team members, and respond to the needs of the community.

The ideal candidate is detail-oriented, possesses strong communication skills, and has a desire to help others. A flexible schedule and opportunities for advancement within a successful insurance agency are offered.

Qualifikationen

• Communication and interpersonal skills are essential for this role.
• Attention to detail is crucial for processing policy information and claims.
• Experience in customer service is preferred but not required.

Aufgaben

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Kenntnisse

Communication and interpersonal skills

Detail-oriented

Multitasking

Customer service experience

Jobbeschreibung

Benefits:

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
I attended the University of North Alabama and bring 26 years of experience with State Farm across a variety of roles. I opened my first agency in 2013 and expanded with a second location in 2023. Today, we’re a team of 18 across both offices, focused on growth, collaboration, and strong performance.

We stay actively involved in the community by sponsoring events like the Gardendale Farmers Market and the Magnolia Festival.

For our team, we offer health benefits, a Simple IRA, and a strong focus on work-life balance.

Our office culture is growth-driven, collaborative, and competitive. We value integrity, teamwork, and a strong drive for results. We’re looking for someone who is motivated, coachable, and team-oriented - someone who brings a competitive spirit and wants to grow as part of a high-performing environment.

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Scott Cantrell - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.