Insurance Commercial Customer Service Representative

gpac; Charleston (WV); On-site; USD 50,000 - 61,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Collaborative culture

Job summary

gpac is seeking a dependable Customer Service Representative for an independent insurance agency in Charleston, WV. You will support clients with policy servicing, account maintenance, and day-to-day insurance needs while building strong relationships.

This role involves assisting with policy changes, renewals, endorsements, and inquiries, coordinating with Account Managers and Producers, and maintaining organized client records. Growth opportunities toward Commercial Lines are available.

Qualifications

• Previous Insurance customer service and commercial experience required.
• Property & Casualty license required.
• Strong communication and interpersonal skills.
• Detail-oriented with strong organizational abilities.
• Ability to handle multiple priorities in a fast-paced environment.

Responsibilities

• Assist clients with policy changes, renewals, billing questions, certificates, and coverage inquiries.
• Process endorsements, cancellations, reinstatements, and policy updates accurately and efficiently.
• Handle inbound calls, emails, and customer requests in a professional and timely manner.
• Support Account Managers and Producers with administrative and service-related tasks.
• Review policies and documents for accuracy and completeness.
• Maintain detailed and organized client records within the agency management system.
• Communicate with insurance carriers regarding underwriting, policy servicing, and follow-up items.
• Help ensure excellent customer retention through responsive service and relationship-building.
• Stay informed on agency procedures and carrier guidelines.

Skills

Customer service

Communication skills

Organizational skills

Detail-oriented

Time management

Team collaboration

Education

Property & Casualty license

Tools

AMS360

Agency Zoom

Microsoft Office

Job description

Customer Service Representative - Insurance Agency

About The Opportunity

We are seeking a dependable and customer-focused Customer Service Representative to join a growing independent insurance agency. This role is ideal for someone who enjoys helping clients, staying organized, and working in a fast-paced team environment. The CSR will support clients with policy servicing, account maintenance, and day-to-day insurance needs while building strong customer relationships.

This is an excellent opportunity for someone looking to grow their career within the insurance industry while gaining exposure to multiple carriers and coverage types. This positon can lead to a Commercial Lines Account Manager position.

Responsibilities

• Assist clients with policy changes, renewals, billing questions, certificates, and coverage inquiries
• Process endorsements, cancellations, reinstatements, and policy updates accurately and efficiently
• Handle inbound calls, emails, and customer requests in a professional and timely manner
• Support Account Managers and Producers with administrative and service-related tasks
• Review policies and documents for accuracy and completeness
• Maintain detailed and organized client records within the agency management system
• Communicate with insurance carriers regarding underwriting, policy servicing, and follow-up items
• Help ensure excellent customer retention through responsive service and relationship-building
• Stay informed on agency procedures and carrier guidelines

Qualifications

• Previous Insurance customer service and commercial experience required
• Insurance agency experience required
• Property & Casualty license
• Strong communication and interpersonal skills
• Detail-oriented with strong organizational abilities
• Comfortable handling multiple priorities in a fast-paced environment
• Proficient with Microsoft Office, AMS360 and Agency Zoom management systems strongly preferred
• Positive attitude and team oriented mindset

What We Offer

• Compensation up to $55K
• Benefits package including health insurance and paid time off
• Supportive and collaborative agency culture
• Opportunity for long-term growth within the insurance industry
• Stable Monday-Friday schedule with work-life balance

All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations.