Insurance Consultant

Afni; Tucson (AZ); On-site; USD 42,000 - 58,000; Full time

Job summary

Afni in Tucson is seeking an Insurance Consultant to support customers in our Customer Service & Support team. You’ll handle inbound calls and digital inquiries, explain coverage options, and guide clients through routine billing and policy changes.

You’ll use CRM and call center tools, comply with standards, and strive for quality and performance goals. Afni offers training, coaching, and growth opportunities in a dynamic insurance environment.

Responsibilities

• Handle inbound calls and digital inquiries.
• Explain coverage options to customers.
• Assist with billing and policy changes.
• Guide customers through basic claims questions.

Job description

As an Insurance Consultant at Afni, you’ll provide customer-focused insurance support within our Customer Service & Support team. You’ll handle inbound calls and digital inquiries, explain coverage options, assist with billing and policy changes, and guide customers through basic claims questions. You’ll use CRM and call center tools, follow compliance standards, and hit quality and performance goals. Afni offers a supportive, inclusive culture with training, coaching, and growth opportunities in a dynamic insurance environment.