Insurance Compliance Operations Specialist

RemoteFetch; Indianapolis (IN); Remote; USD 60,000 - 80,000; Full time

Job summary

RemoteFetch is seeking a Compliance Operator to execute and validate insurance-related decisions within the illumend platform while supporting customer support workflows. You will review Lumie-generated answers, update insurance information, and collaborate with product and support teams to improve accuracy and efficiency.

You will respond to inquiries from customers, agents, and partners, maintain review-time SLAs, and help onboarding and platform adoption for compliance processes.

Qualifications

• Experience in insurance operations, compliance review or customer support preferred.
• Insurance industry knowledge required.
• Strong attention to detail and analytical thinking.
• Excellent written communication.
• Ability to work within operational workflows and software platforms.

Responsibilities

• Review Lumie-generated answers and compliance decisions for accuracy.
• Execute compliance-related operational tasks and maintain review quality standards.
• Respond to inbound support requests requiring compliance or insurance expertise.
• Update insurance information and compliance documentation within the platform.
• Review COIs, contracts, and related insurance documentation.
• Identify, document, and escalation bugs, workflow inefficiencies, product issues, and customer friction points.
• Support customer onboarding and platform adoption efforts related to compliance workflows.
• Manage Lumie Assurance workflows and related operational processes for paying customers.
• Maintain established review-time SLAs and support response times.
• Collaborate with Product, Operations, Customer Experience, and Support teams to improve platform accuracy.

Skills

Attention to detail

Analytical thinking

Insurance knowledge

Organizational skills

Time management

Written communication

Workflow platforms

QA systems

Ticketing systems

Tools

Ticketing systems

Workflow management platforms

Job description

RemoteFetch is seeking a Compliance Operator to execute and validate insurance-related decisions within the illumend platform while supporting customer support workflows. You will review Lumie-generated answers, update insurance information, and collaborate with product and support teams to improve accuracy and efficiency.

You will respond to inquiries from customers, agents, and partners, maintain review-time SLAs, and help onboarding and platform adoption for compliance processes.