Insurance Compliance Lead & Operations Specialist

Markel; Bedford (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

Markel is seeking a Senior Compliance Coordinator to support the Compliance department with advanced administrative and cost-allocation tasks. You will reconcile complex invoices, liaise with DOIs and vendors, and guide Coordinators while maintaining strong internal relationships.

The role demands independence, exceptional organizational and communication skills, and deep knowledge of Property & Casualty products. A degree is preferred and travel may be required.

Qualifications

• Ability to work independently and meet deadlines without direct supervision.
• Excellent customer service skills.
• Intermediate knowledge of Microsoft Outlook, Excel, Word and PowerPoint.
• Advanced knowledge of Everest database.
• Excellent oral and written communication skills.
• Excellent organizational skills.
• Excellent attention to detail.
• Strong research skills.
• Willingness and ability to persist on complex projects.
• Knowledge of Property and Casualty lines of business and types of products written under those lines of business is required.
• Intermediate knowledge of account reconciliation and accounts receivable processes required.
• Familiarity with cost allocation methodologies required.

Responsibilities

• Performs all duties of a Coordinator with full proficiency.
• Serves as a leader and point of guidance for Coordinators.
• Manage advanced insurance compliance and related administrative activities.
• Reconcile, review, allocate, and process complex invoices from third-party vendors, Workers’ Compensation Bureaus and Departments of Insurance (DOIs).
• Builds and maintains effective relationships with DOIs, Workers’ Compensation Bureaus, Program Managers, and company vendors.
• Leverages established internal and external relationships to resolve business challenges through effective communication.
• Understands transactional processes and identify issues or circumstances requiring further research or escalation.
• Supports Analysts’ work but not expected to independently perform Analyst duties without significant preparation (e.g., extended planned leave coverage).
• Conducts first-level research (e.g., using online resources) to gather potential answers for Analyst review, without responsibility for nuanced interpretation or final decisions.
• Assign tasks to Coordinators, monitor progress, and ensure timely completion.
• Prepares and delivers standard management reports (e.g., activity reports).
• Maintains thorough knowledge of products and markets served by SNC’s Program Managers.
• Proofreads documents to ensure appropriate tone and clarity.
• Participate in Hunt Group phone duties to assist policyholders and external customers.
• Performs other duties and responsibilities as required or requested.

Skills

Independent work

Customer service

Microsoft Office

Everest database

Communication skills

Organizational skills

Attention to detail

Research skills

Persistence on complex projects

Property & Casualty knowledge

Accounts receivable & reconciliation

Cost allocation knowledge

Education

Degree strongly preferred

Tools

Everest database

Job description

Markel is seeking a Senior Compliance Coordinator to support the Compliance department with advanced administrative and cost-allocation tasks. You will reconcile complex invoices, liaise with DOIs and vendors, and guide Coordinators while maintaining strong internal relationships.

The role demands independence, exceptional organizational and communication skills, and deep knowledge of Property & Casualty products. A degree is preferred and travel may be required.