Insurance Complaint Analyst Supervisor

Ohio Department of Insurance; Columbus (OH); On-site; USD 4,592,000 - 6,539,000; Full time

Job summary

The Ohio Department of Insurance (OSHIIP) seeks a seasoned professional to supervise a team of insurance complaint analysts and to support positive outcomes for complex Medicare issues. The role emphasizes strong communication, leadership, and ability to thrive in a fast-paced environment.

The ideal candidate will guide staff, ensure compliant handling of Medicare complaints, and engage with external partners and stakeholders to advance OSHIIP objectives.

Qualifications

• 10 yrs. exp. in insurance field (regulatory or industry) working with insureds or insurance contracts as specified by the position description & job posting which included responsibility for compliance with state & federal insurance laws, regulations & standards & insurance industry principles & use of statistical analysis; 6 mos. exp. or 6 mos. trg. in operation of personal computer.

Responsibilities

• Plans, directs & supervises activities within assigned division.
• Supervises & provides training for insurance complaint analysts.
• Reviews full range of complaints regarding Medicare and ensures proper complaint procedures are maintained.
• Analyses & coordinates multi-divisional complaints; takes appropriate administrative action including referral & coordination with federal agencies, statewide organizations and internal divisions.
• Develops & implements policies & procedures regarding staff development, division workflow & customer service issues.
• Defines division goals & objectives.
• Speaks before small & large groups.
• Develops & coordinates internal training activities.
• Represents department at professional conferences.

Skills

Data Analytics

Organizational Development

Program Management

Insurance

Job description

OSHIIP is seeking a candidate to supervise a team of insurance complaint analysts and to support positive outcomes for complicated Medicare issues. The ideal candidate will have excellent communication skills, strong leadership and supervisory skills, and can remain positive in a fast-paced environment.

If this sounds interesting to you, continue reading below to learn more about this career opportunity with OSHIIP where you too can be available to support those who serve Ohio's 2.4 million Medicare beneficiaries, their families and their caregivers.

Your Key Responsibilities include but are not limited to the following:

• Plans, directs & supervises activities within assigned division
• Supervises & provides training for insurance complaint analysts
• Reviews full range of complaints regarding Medicare and ensures proper complaint procedures are maintained
• Analyzes & coordinates multi-divisional complaintsTakes appropriate administrative action including referral & coordination with federal agencies, statewide organizations and internal divisions
• Develops & implements policies & procedures regarding staff development, division workflow & customer service issues
• Defines division goals & objectives
• Speaks before small & large groups
• Develops & coordinates internal training activities
• Represents department at professional conferences

10 yrs. exp. in insurance field (i.e., regulatory or industry) working with insureds or insurance contracts as specified by the position description & job posting which included responsibility for compliance with state & federal insurance laws, regulations & standards & insurance industry principles & use of statistical analysis; 6 mos. exp. or 6 mos. trg. in operation of personal computer.

• Or 10 courses in insurance; 7 1/2 yrs. exp. in insurance field (i.e., regulatory or industry) working with insureds or insurance contracts as specified by the position description & job posting which included responsibility for compliance with state & federal insurance laws, regulations & standards & insurance industry principles & use of statistical analysis; 6 mos. exp. or 6 mos. trg. in operation of personal computer.
• Or completion of undergraduate core program in insurance, communications, business or liberal arts; 8 yrs. exp. in insurance field (i.e., regulatory or industry) working with insureds or insurance contracts as specified by the position description & job posting which included responsibility for compliance with state & federal insurance laws, regulations & standards & insurance industry principles & use of statistical analysis; 6 mos. exp. or 6 mos. trg. in operation of personal computer.
• Or 24 mos. exp. as Insurance Complaint Analyst 3, 67233.
• Or equivalent of Minimum Class Qualifications For Employment noted above.

Job Skills: Insurance

Agency Contact Name and Information

Kim Lowry 614-644-2681

Unposting Date

Ongoing

Work Location

50 W Town St

Primary Location

United States of America-OHIO-Franklin County-Columbus

Compensation

40.40

Schedule

Full-time

Classified Indicator

Classified

Union

Exempt from Union

Technical Skills

Data Analytics, Insurance, Organizational Development, Program Management

Professional Skills

Attention to Detail, Coaching, Critical Thinking, Customer Focus, Confidentiality

Agency Overview

About Us:

The Ohio Department of Insurance (ODI) was established in 1872 as an agency charged with overseeing insurance regulations, enforcing statutes mandating consumer protections, educating consumers, and fostering the stability of insurance markets in Ohio.

Today, the mission of the Ohio Department of Insurance is to provide consumer protection through education and fair but vigilant regulation while promoting a stable and competitive environment for insurers.

Please visit our website Department of Insurance and also find us on LinkedIn .

Ohio Senior Health Insurance Information Program (OSHIIP) Mission Statement

The mission of OSHIIP is to empower, educate, and assist Medicare-eligible individuals, their families, and caregivers through objective outreach, counseling, and training, to make informed health insurance decisions that optimize access to care and benefits.