Medicare Insurance Complaints Supervisor

Insurance; Columbus (OH); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Medical Coverage

Free Dental, Vision and Basic Life

Paid time off: vacation, personal, and

11 paid holidays per year

Leave: childbirth, adoption, foster

Education and Development

Job summary

Ohio Department of Insurance (ODI) seeks a senior supervisor to oversee a team of insurance complaint analysts handling Medicare-related issues. Strong leadership and communication are vital in a fast-paced environment.

Will coordinate with federal and state partners to ensure compliant resolution. The role requires extensive insurance industry experience, supervisory ability, and a focus on policy development and staff training.

Qualifications

• 10 yrs. exp. in insurance field (regulatory or industry) working with insureds or insurance contracts including compliance with state & federal laws.
• Experience with compliance with state & federal insurance laws, regulations & standards.
• 6 mos. exp. or 6 mos. trg. in operation of personal computer.
• 24 mos. exp. as Insurance Complaint Analyst 3, 67233.

Responsibilities

• Plans, directs & supervises activities within assigned division.
• Supervises & provides training for insurance complaint analysts.
• Reviews full range of complaints regarding Medicare and ensures proper complaint procedures are maintained.
• Analyzes & coordinates multi-divisional complaints.
• Takes appropriate administrative action including referral & coordination with federal agencies, statewide organizations and internal divisions.
• Develops & implements policies & procedures regarding staff development, division workflow & customer service issues.
• Defines division goals & objectives.
• Speaks before small & large groups.
• Develops & coordinates internal training activities.
• Represents department at professional conferences.

Skills

Attention to Detail

Coaching

Critical Thinking

Customer Focus

Confidentiality

Data Analytics

Job description

Ohio Department of Insurance (ODI) seeks a senior supervisor to oversee a team of insurance complaint analysts handling Medicare-related issues. Strong leadership and communication are vital in a fast-paced environment.

Will coordinate with federal and state partners to ensure compliant resolution. The role requires extensive insurance industry experience, supervisory ability, and a focus on policy development and staff training.