Senior Insurance Complaint Analyst Supervisor - Medicare

State of Ohio - Insurance; Columbus (OH); On-site; USD 55,000 - 56,000; Full time

Benefits offered by this job

Medical Coverage

Free Dental, Vision and Basic Life at?

Paid time off including vacation, and

Birth/Adoption/Foster Care leave

Education and Development Funds

Job summary

Ohio Department of Insurance is seeking a supervisor to lead a team of insurance complaint analysts and support complex Medicare issues. You will require excellent communication, leadership, and supervisory skills to maintain positive outcomes in a fast-paced environment.

The role emphasizes strategic planning, staff training, policy development, and representing the department at conferences. Strong expertise in insurance and data analytics is essential.

Qualifications

• 10 yrs exp in insurance field with regulatory or industry experience and statistics.
• 10 courses in insurance; 7 1/2 yrs exp with regulatory/industry exposure and statistics.
• Undergraduate core program in insurance, communications, business or liberal arts with 8 yrs exp.
• 24 mos exp as Insurance Complaint Analyst 3, 67233.
• Equivalent of Minimum Class Qualifications For Employment stated above.

Responsibilities

• Plans, directs & supervises activities within assigned division.
• Supervises & provides training for insurance complaint analysts.
• Reviews full range of complaints regarding Medicare and ensures proper procedures.
• Analyzes & coordinates multi-divisional complaints.
• Administrative action including referral & coordination with federal agencies and others.
• Develops & implements policies & procedures regarding staff development and customer service.
• Defines division goals & objectives.
• Speaks before small & large groups.
• Develops & coordinates internal training activities.
• Represents department at professional conferences.

Skills

Data Analytics

Insurance

Organizational Development

Program Management

Attention to Detail

Coaching

Critical Thinking

Customer Focus

Confidentiality

Education

Undergraduate core program in insurance, communications, business or liberal arts

Job description

Ohio Department of Insurance is seeking a supervisor to lead a team of insurance complaint analysts and support complex Medicare issues. You will require excellent communication, leadership, and supervisory skills to maintain positive outcomes in a fast-paced environment.

The role emphasizes strategic planning, staff training, policy development, and representing the department at conferences. Strong expertise in insurance and data analytics is essential.