Medicare Complaints Team Lead

Ohio Department of Insurance; Columbus (OH); Sur place; USD 4 592 000 - 6 539 000; Plein temps

Résumé du poste

The Ohio Department of Insurance (OSHIIP) seeks a seasoned professional to supervise a team of insurance complaint analysts and to support positive outcomes for complex Medicare issues. The role emphasizes strong communication, leadership, and ability to thrive in a fast-paced environment.

The ideal candidate will guide staff, ensure compliant handling of Medicare complaints, and engage with external partners and stakeholders to advance OSHIIP objectives.

Qualifications

• 10 yrs. exp. in insurance field (regulatory or industry) working with insureds or insurance contracts as specified by the position description & job posting which included responsibility for compliance with state & federal insurance laws, regulations & standards & insurance industry principles & use of statistical analysis; 6 mos. exp. or 6 mos. trg. in operation of personal computer.

Responsabilités

• Plans, directs & supervises activities within assigned division.
• Supervises & provides training for insurance complaint analysts.
• Reviews full range of complaints regarding Medicare and ensures proper complaint procedures are maintained.
• Analyses & coordinates multi-divisional complaints; takes appropriate administrative action including referral & coordination with federal agencies, statewide organizations and internal divisions.
• Develops & implements policies & procedures regarding staff development, division workflow & customer service issues.
• Defines division goals & objectives.
• Speaks before small & large groups.
• Develops & coordinates internal training activities.
• Represents department at professional conferences.

Connaissances

Data Analytics

Organizational Development

Program Management

Insurance

Description du poste

The Ohio Department of Insurance (OSHIIP) seeks a seasoned professional to supervise a team of insurance complaint analysts and to support positive outcomes for complex Medicare issues. The role emphasizes strong communication, leadership, and ability to thrive in a fast-paced environment.

The ideal candidate will guide staff, ensure compliant handling of Medicare complaints, and engage with external partners and stakeholders to advance OSHIIP objectives.