Insurance Client Services Specialist (Bilingual)

Helen Onwuzulike; Smyrna (GA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid time off

401(k)

Health insurance

Training & development

Job summary

Helen Onwuzulike, a State Farm Agent, seeks a Customer Service Representative to deliver exceptional service to our community. You will help customers with insurance products, build relationships, and coordinate with agency teammates to meet client needs.

The role emphasizes strong communication, multitasking, and a client-centric approach in a busy office environment. Prior license in Property & Casualty is required or pursued, with growth opportunities within the agency.

Qualifications

• Interest in marketing products and services based on customer needs
• Excellent written and verbal communication
• Self-motivated and people-oriented
• Ability to relate to customers and multitask
• Property & Casualty license must be obtained
• Bilingual in Spanish preferred

Responsibilities

• Develop leads, schedule appointments, identify customer needs, and market appropriate products
• Establish customer relationships and follow up with customers, as needed
• Provide prompt, accurate, and friendly customer service
• Respond to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
• Answer customer inquiries and provide policy information
• Assist customers with policy changes and updates

Skills

Excellent communication

People-oriented

Self-motivated

Ability to multitask

Customer service mindset

Bilingual Spanish

Education

Property & Casualty license required

Job description

Helen Onwuzulike, a State Farm Agent, seeks a Customer Service Representative to deliver exceptional service to our community. You will help customers with insurance products, build relationships, and coordinate with agency teammates to meet client needs.

The role emphasizes strong communication, multitasking, and a client-centric approach in a busy office environment. Prior license in Property & Casualty is required or pursued, with growth opportunities within the agency.