Insurance Claims & Customer Support Specialist

Indiana Farm Bureau Insurance; Goshen (IN); On-site; USD 36,000 - 48,000; Full time

Job summary

Indiana Farm Bureau Insurance in Goshen, IN is seeking an on-site Customer Service Representative to handle incoming calls, assist walk-in customers, and support claims processing.

This full-time role requires a high school diploma, 1 year of service experience, and a property & casualty license or the ability to obtain it within 2 years. Proficiency with Microsoft Office, strong organization, and teamwork are essential.

Qualifications

• High school diploma or GED required.
• 1 year of customer service experience.
• Property & Casualty license required or must obtain within 2 years.
• Proficient in Microsoft Suite.
• Strong time management and problem-solving skills.
• Strong attention to detail and accuracy.
• Full-time with Monday–Friday schedule; benefits eligibility.
• Potential for a yearly bonus up to 20% of salary.
• Collaborate in a team environment.

Responsibilities

• Takes incoming phone calls and answers customer questions.
• Handles any walk-in customers.
• Assists with claims paperwork requested by the claim’s representatives.
• Provides proof of insurance documents requested by clients.
• Any additional duties assigned by management.

Skills

Customer service

Time management

Attention to detail

Organization

Problem solving

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Indiana Farm Bureau Insurance in Goshen, IN is seeking an on-site Customer Service Representative to handle incoming calls, assist walk-in customers, and support claims processing.

This full-time role requires a high school diploma, 1 year of service experience, and a property & casualty license or the ability to obtain it within 2 years. Proficiency with Microsoft Office, strong organization, and teamwork are essential.