Insurance Claims Administrator

Tracker RMS; United States; On-site; USD 30,000 - 41,000; Full time

Job summary

Tracker RMS is seeking an Insurance Claims Administrator to join our team at the Shrewsbury office. The role involves managing motor and property damage claims end-to-end using a bespoke system, with duties spanning from initial incident to final resolution.

You will collaborate with Assured Operations, customers and third-party claimants, ensuring accurate, professional and prompt handling. A proactive, team-oriented, solutions-focused approach is essential for success.

Qualifications

• Proven administration experience.
• Excellent written and verbal communication.
• Strong organizational skills and ability to meet deadlines.
• Experience handling insurance claims is advantageous but not essential.

Responsibilities

• Manage motor and property damage claims using bespoke system.
• Administer claims from incident to closure.
• Work with Assured Operations, customers and third-party claimants.
• Handle telephone calls, process weekly worksheets, maintain records.
• Support other admin areas and contribute to the wider office team.

Skills

Administration experience

Communication skills

Organizational skills

Prioritisation

Numerical skills

Team player

Initiative

Negotiation skills

Job description

Insurance Claims Administrator

We are recruiting for an Insurance Claims Administrator, to be based at our office in Shrewsbury.

Our full-time working week consists of 36 hours, compressed into four days. The office operates Monday to Friday. Were also happy to consider part-time working arrangements for the right candidate.

The role

You will manage motor and property damage claims arising from the delivery of our services. Using our bespoke web-based management system, you will administer claims from the initial incident through to final resolution and closure.

You will work closely with Assured Operations teams, customers and third-party claimants, ensuring each claim is handled accurately, professionally and promptly.

The role will also include general business administration tasks, such as:

• Managing incoming and outgoing telephone calls
• Processing weekly worksheets
• Preparing correspondence and maintaining accurate records
• Completing routine data entry and document administration
• Building effective working relationships with colleagues and customers
• Supporting other administrative areas of the business when required
• Contributing positively as an active member of the wider office team

The successful candidate will have:

• Proven administration experience
• Excellent written and verbal communication skills
• Strong organisational skills
• The ability to manage competing priorities and meet deadlines
• Good negotiation and numerical skills
• Confidence using their own initiative
• The ability to work effectively as part of a team
• A professional, mature and solutions-focused approach

Previous experience of handling insurance claims would be advantageous but isnt essential.

Salary to be discussed at interview, depending on experience.

INDVAL