Insurance Billing Operations Analyst - Process Improvement

King's Insurance Staffing; Omaha (NE); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Company-paid holidays

401(k) retirement plan

Life and disability insurance

Employee assistance program

Wellness programs

Professional development

Job summary

King's Insurance Staffing is seeking an experienced Insurance Billing Operations Analyst to join our Nebraska team. This role supports day-to-day direct billing activities and serves as a resource for agents and internal partners on billing, payments, and system matters.

The ideal candidate has insurance billing experience, strong analytical skills, and the ability to identify improvements in billing processes to enhance customer experience. Candidates should reside in Omaha, NE or nearby.

Qualifications

• Previous experience in insurance billing, direct bill operations, accounting operations, policy services, or a related insurance function.
• Working knowledge of insurance billing processes, payment processing, account reconciliation, collections, or policy-related financial transactions.
• Strong analytical and problem-solving skills with the ability to investigate account and system discrepancies.
• Experience working with billing, policy administration, accounting, or other insurance-related systems.
• Ability to analyze operational data and recognize trends, recurring issues, and opportunities for process improvement.

Responsibilities

• Manage day-to-day direct billing activities and address both standard and more involved billing, payment, and account-related concerns.
• Partner with agents and internal teams, including Underwriting, Finance, Customer Service, and other operational departments, to research and resolve account discrepancies.
• Review payment activity, account history, and transaction trends to identify processing issues and recommend appropriate solutions.
• Serve as a key resource for troubleshooting billing system issues and resolving operational questions from agents and internal business partners.
• Identify recurring billing or system challenges and recommend workflow, system, or procedural improvements.
• Maintain a strong working knowledge of billing platforms, payment processes, account workflows, and related insurance operations.

Skills

Insurance billing

Direct billing operations

Analytical reasoning

Account reconciliation

Billing system knowledge

Job description

King's Insurance Staffing is seeking an experienced Insurance Billing Operations Analyst to join our Nebraska team. This role supports day-to-day direct billing activities and serves as a resource for agents and internal partners on billing, payments, and system matters.

The ideal candidate has insurance billing experience, strong analytical skills, and the ability to identify improvements in billing processes to enhance customer experience. Candidates should reside in Omaha, NE or nearby.