Hybrid Billing Operations Analyst

Frey Consulting Group; Omaha (NE); Hybrid; USD 45,000 - 65,000; Full time

Job summary

Frey Consulting Group in Omaha, NE is seeking a Billing Operations Associate to support direct bill activities, analyze payment patterns, and resolve complex system issues. Training occurs in person, followed by a hybrid work setup after training.

You will collaborate with underwriting, client services, finance, and agents to resolve billing questions, test changes, and implement improvements to processes and systems. A Bachelor’s degree and at least 1 year of experience are required.

Qualifications

• Bachelor’s degree is required.
• Minimum of 1 year of professional work experience.
• Strong analytical, problem-solving, and communication skills.

Responsibilities

• Perform daily activities related to direct bill operations and resolve routine and complex customer and system issues.
• Analyze payment patterns and unusual transactions to identify billing, payment application, and plan-design issues.
• Troubleshoot billing system issues and serve as a first-level resource for internal departments and agents.
• Work with Underwriting, Client Services, Finance, Cancellations and Filings, and agents to resolve billing and policy questions.
• Evaluate billing processes and system performance and recommend improvements.
• Test system changes, analyze results, and recommend process, billing, and system enhancements.
• Help improve customer experience, payment collection, and overall billing operations.

Skills

Analytical skills

Problem-solving

Communication skills

Education

Bachelor’s degree

Job description

Frey Consulting Group in Omaha, NE is seeking a Billing Operations Associate to support direct bill activities, analyze payment patterns, and resolve complex system issues. Training occurs in person, followed by a hybrid work setup after training.

You will collaborate with underwriting, client services, finance, and agents to resolve billing questions, test changes, and implement improvements to processes and systems. A Bachelor’s degree and at least 1 year of experience are required.