Insurance Billing Concierge | High-Volume CSR

Chubb Insurance Hong Kong; Phoenix (AZ); On-site; USD 35,000 - 50,000; Full time

Job summary

Chubb Insurance Hong Kong is looking for a dedicated customer service representative in Phoenix, Arizona. You will be the first contact for customers, assisting with billing questions, payments, and providing guidance on portal navigation. The role demands exceptional service and the ability to handle inquiries in a fast-paced contact center.

The ideal candidate will demonstrate strong decision-making skills, communicate effectively, and possess basic math and analytic skills. Prior experience in customer service and familiarity with insurance products is highly desirable.

Qualifications

• Customer service experience in a high-volume client contact call center.
• Effective communication skills, both verbal and written.
• Proficient in multi-application navigation and multitasking.

Responsibilities

• Answer billing questions and assist with payments and portal navigation.
• Provide quality customer service via telephone, chat, and email.
• Cross-sell products to enhance client experience.

Skills

Customer service

Analytic skills

Communication skills

Computer skills

Problem-solving

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Chubb Insurance Hong Kong is looking for a dedicated customer service representative in Phoenix, Arizona. You will be the first contact for customers, assisting with billing questions, payments, and providing guidance on portal navigation. The role demands exceptional service and the ability to handle inquiries in a fast-paced contact center.

The ideal candidate will demonstrate strong decision-making skills, communicate effectively, and possess basic math and analytic skills. Prior experience in customer service and familiarity with insurance products is highly desirable.