Insurance Benefits Support Specialist

Western Growers; Irvine (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Western Growers is seeking a Customer Service Advocate to handle inquiries from members, providers, and employers about insurance benefits, eligibility, contracts, and reimbursement programs. You will research data to address standard operational challenges and ensure confidential, professional service.

Under supervision, you will respond via phone, email, and written correspondence, document interactions, and collaborate with multiple departments to resolve issues while maintaining

Qualifications

• Clear and professional communication with customers via phone, email, and written correspondence.
• Ability to learn new software and navigate multiple systems.

Responsibilities

• Respond to general customer questions regarding insurance benefits, provider contracts, reimbursement programs, eligibility, and claims.
• Analyze problems and provide information/solutions.
• Research and resolve aged customer service calls within company standards.
• Document database activity and customer interactions for tracking and analysis.
• Meet or exceed department and performance service metrics.

Skills

Communication skills

Telephone skills

Written communication

Typing

Time management

Adaptability

Problem solving

Bilingual Spanish preferred

Education

High School diploma or GED

Job description

Western Growers is seeking a Customer Service Advocate to handle inquiries from members, providers, and employers about insurance benefits, eligibility, contracts, and reimbursement programs. You will research data to address standard operational challenges and ensure confidential, professional service.

Under supervision, you will respond via phone, email, and written correspondence, document interactions, and collaborate with multiple departments to resolve issues while maintaining