Remote Health Insurance Support Specialist

Western Growers Health; Irvine, Northern (CA, KY); Hybrid; USD 35,000 - 46,000; Full time

Job summary

Western Growers Health is seeking a Customer Service Representative for a fully remote role, with an Irvine, CA office option. You will handle inquiries about insurance benefits, provider contracts, and eligibility, while maintaining HIPAA-compliant processes.

The role requires clear communication, strong data analysis to resolve issues, and the ability to meet service metrics. A designated home workspace and reliable internet are expected for this position.

Qualifications

• High School diploma or GED; 1–3 years in customer service within a call center preferred.
• Excellent communication and clear speaking voice; strong written skills.

Responsibilities

• Respond to general customer questions via phone, email, and written correspondence about insurance benefits, provider contracts, and eligibility.
• Document customer interactions and analyze data to identify trends and improvements.
• Research and resolve aged customer service calls within company standards and ensure HIPAA-compliant handling of information.

Skills

Communication

Telephone skills

Written communication

Data research

Education

High School diploma or GED

Job description

Western Growers Health is seeking a Customer Service Representative for a fully remote role, with an Irvine, CA office option. You will handle inquiries about insurance benefits, provider contracts, and eligibility, while maintaining HIPAA-compliant processes.

The role requires clear communication, strong data analysis to resolve issues, and the ability to meet service metrics. A designated home workspace and reliable internet are expected for this position.