Insurance Assistant

Goshen Group, Inc.; Glen Carbon (IL); On-site; USD 22,000 - 30,000; Full time

Job summary

Goshen Group, Inc. in Glen Carbon, IL is seeking an Insurance Assistant to support daily agency operations. This role can be full-time, part-time, on-site, or remote, reflecting our flexible work approach.

You will assist with policy administration, respond to client inquiries, prepare quotes, and coordinate with carriers to gather needed information for applications. You will process endorsements, maintain accurate client records, follow renewals, and help with claims documentation.

Qualifications

• High school diploma or equivalent required; additional education in business, finance, or insurance is a plus.
• Experience in insurance or financial services is beneficial.
• Proficiency with standard office software and ability to learn agency management systems.

Responsibilities

• Assist with policy administration and renewal processing.
• Prepare quotes and gather information for applications.
• Process endorsements and maintain accurate client records.
• Respond to client inquiries and coordinate with carriers.
• Follow up on renewals and claims-related documentation.
• Work closely with producers and account managers to deliver client service.
• Utilize agency management systems for routine communications and records.

Skills

Insurance knowledge

Communication

Customer service

Finance concepts

Detail-oriented

Multi-tasking

Education

High school diploma

Tools

Agency management system

Job description

Company Description

Goshen Group, Inc. is a property and casualty insurance agency that has served clients since 1982. The agency specializes in commercial insurance solutions for business owners and offers a full range of personal insurance products for individuals and families. As an independent agency, Goshen Group, Inc. partners with a broad network of financially strong carriers, enabling tailored coverage for diverse client needs. The team is committed to integrity, responsiveness, and a genuine spirit of service, always putting the client’s best interest first. This client-first philosophy has guided the agency for more than four decades and continues to shape its long-term relationships.

Role Description

The Insurance Assistant is a full-time, or part-time on-site, or remote role based in Glen Carbon, IL. This position supports agency operations by assisting with insurance policy administration, preparing quotes, processing endorsements, and maintaining accurate client records. Daily tasks include responding to client inquiries, coordinating with carriers, gathering information for applications, and ensuring timely follow-up on renewals and claims-related documentation. The Insurance Assistant will collaborate closely with producers and account managers, helping to deliver attentive customer service and efficient support to both commercial and personal lines clients. The role also involves using agency management systems, handling routine office communications, and contributing to a positive, professional client experience.

Qualifications

• Candidates should possess skills in Insurance and Insurance Brokerage to support policy handling, quoting, and coordination with carriers.
• Candidates should possess strong Communication and Customer Service skills to interact effectively with clients, colleagues, and external partners.
• Candidates should possess foundational Finance skills to understand premiums, billing, and basic insurance-related financial concepts.
• Strong attention to detail, organizational skills, and the ability to manage multiple tasks and deadlines.
• Proficiency with standard office software and the ability to learn insurance or agency management systems.
• Previous experience in an insurance agency, brokerage, or related financial services environment is beneficial.
• High school diploma or equivalent required; additional education in business, finance, or insurance is a plus.
• Ability to work on-site in Glen Carbon, IL, or remotely and maintain a professional, client-focused demeanor.