Insurance and Financial Services Position - State Farm Agent Team Member

Lindsay Dougherty - State Farm Agent; Dover (DE); On-site; USD 35,000 - 60,000; Full time

Benefits offered by this job

Simple IRA

License reimbursement

Life insurance

Flexible schedule

Health insurance

Performance bonus

Advancement opportunities

Paid time off

Competitive salary

Training & development

Job summary

Lindsay Dougherty-State Farm Office in Dover, DE is seeking an Insurance and Financial Services-Team Member to deliver exceptional client experiences and support daily agency operations.

You will establish relationships, answer inquiries, and help clients explore insurance options while collaborating with a small, dedicated team in a community-focused office. Delaware license familiarity is appreciated and opportunities for growth exist.

Qualifications

• Dedicated to customer service.
• Able to relate to customers, answer questions, and anticipate needs.
• Excellent communication skills to assist customers and coordinate with team.
• Proactive in problem-solving.
• Attention to details and multitasking.
• Previous experience in insurance or a related field preferred.
• Delaware Property & Casualty license.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service including inquiries about insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.
• Meet or exceed monthly sales goals

Skills

Customer service

Relationship building

Communication skills

Problem solving

Attention to detail

Multi-tasking

Insurance experience

Delaware P&C license

Job description

Benefits

• Simple IRA
• License reimbursement
• Life insurance
• Flexible schedule
• Health insurance
• Bonus based on performance
• Opportunity for advancement
• Paid time off
• Competitive salary
• Training & development

ABOUT OUR AGENCY

I officially opened our agency on June 1, 2024, but my roots with State Farm run much deeper as I spent over 18 years working in another agent’s office before launching my own. Today, I lead a small but passionate team of three full-time professionals who are dedicated to helping our clients protect what matters most.

We offer flexible PTO, life insurance, and a supplemental health policy (for those who qualify), along with opportunities for advancement within the agency and performance-based bonuses. As a second-generation State Farm agent who’s lived in Kent County my whole life, I’m deeply connected to this community. I’m an avid animal lover and actively support organizations like the SPCA, Grass Roots Rescue, and Piper’s Paws Rescue. Our agency also sponsors several local travel ball teams and partners with volunteer fire departments, reflecting our commitment to giving back.

What truly sets our office apart is our collaborative, supportive culture. Every team member’s contribution is valued, and we work closely together to deliver exceptional service while building meaningful relationships with clients and one another. We combine empathy and teamwork with a competitive spirit and a drive to rise to every challenge. That blend of compassion, innovation, and determination allows us to provide personalized solutions and create a workplace where both our team and our clients feel valued and supported.

If you’re looking for a place where you can grow, make a real difference, and be part of a supportive and purpose-driven team, this could be the perfect opportunity for you.

ROLE DESCRIPTION

Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! As an Insurance and Financial Services-State Farm Agent Team Member with Lindsay Dougherty-State Farm Office, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.
• Meet or exceed monthly sales goals

QUALIFICATIONS

• Dedicated to customer service
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members
• Proactive in problem-solving
• Attention to details & ability to multi-task
• Previous experience in insurance or a related field preferred.
• State of Delaware Property & Causalty license