Account Representative - State Farm Agent Team Member

Lindsay Dougherty - State Farm Agent; Dover (DE); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

Simple IRA

License reimbursement

Life insurance

Flexible schedule

Health insurance

Bonus based on performance

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Job summary

The Lindsay Dougherty State Farm Office is seeking a sales team member to grow our agency through strong customer relationships and needs-based insurance guidance. You will act as a liaison between customers and agency departments, promoting relevant products and services while delivering exceptional service.

You’ll thrive in a collaborative, supportive culture that values empathy, teamwork, and a drive to expand our community presence through performance-based rewards and advancement

Qualifications

• Dedicated to customer service.
• Ability to relate to customers and anticipate needs.
• Excellent communication to assist customers and coordinate with team.
• Proactive in problem-solving and detail-oriented.
• Willingness to multi-task in a fast-paced environment.
• Delaware Property & Casualty license preferred.

Responsibilities

• Establish customer relationships and follow up as needed.
• Provide prompt, accurate, and friendly customer service across inquiries.
• Educate customers about insurance options using a needs-based approach.
• Communicate clearly to meet customer needs while supporting business growth.
• Meet or exceed monthly sales goals.

Skills

Customer service

Communication

Multi-tasking

Problem-solving

Relationship building

Education

Delaware Property & Casualty license

Tools

Insurance products

Job description

Benefits:

• Simple IRA


• License reimbursement


• Life insurance


• Flexible schedule


• Health insurance


• Bonus based on performance


• Competitive salary


• Opportunity for advancement


• Paid time off


• Training & development

ABOUT OUR AGENCY:

I officially opened our agency on June 1, 2024, but my roots with State Farm run much deeper as I spent over 18 years working in another agent’s office before launching my own. Today, I lead a small but passionate team of three full-time professionals who are dedicated to helping our clients protect what matters most.

We offer flexible PTO, life insurance, and a supplemental health policy (for those who qualify), along with opportunities for advancement within the agency and performance-based bonuses. As a second-generation State Farm agent who’s lived in Kent County my whole life, I’m deeply connected to this community. I’m an avid animal lover and actively support organizations like the SPCA, Grass Roots Rescue, and Piper’s Paws Rescue. Our agency also sponsors several local travel ball teams and partners with volunteer fire departments, reflecting our commitment to giving back.

What truly sets our office apart is our collaborative, supportive culture. Every team member’s contribution is valued, and we work closely together to deliver exceptional service while building meaningful relationships with clients and one another. We combine empathy and teamwork with a competitive spirit and a drive to rise to every challenge. That blend of compassion, innovation, and determination allows us to provide personalized solutions and create a workplace where both our team and our clients feel valued and supported.

If you’re looking for a place where you can grow, make a real difference, and be part of a supportive and purpose-driven team, this could be the perfect opportunity for you.

ROLE DESCRIPTION:

As a sales team member for The Lindsay Dougherty State Farm Office, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.

Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers as needed.


• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.


• Use a customer-focused, needs-based review process to educate customers about insurance options.


• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.


• Meet or exceed monthly sales goals

QUALIFICATIONS:

• Dedicated to customer service


• Able to effectively relate to a customer, answer their questions, and anticipate their needs.


• Excellent communication skills to assist customers and coordinate with other agency team members


• Proactive in problem-solving


• Attention to details & ability to multi-task


• Previous experience in insurance or a related field preferred.


• State of Delaware Property & Casualty license