Insurance Agency Receptionist – Customer Care & Growth

Jeffmossman; Jacksonville (IL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Simple IRA

License reimbursement

Health insurance

Opportunity for advancement

Paid time off

Training & development

Bonus based on performance

Competitive salary

Flexible schedule

Job summary

Jeff Mossman - State Farm Agent is seeking a dedicated Receptionist - State Farm Agent Team Member to greet customers, schedule appointments, and keep office operations running smoothly. The ideal candidate is organized, detail oriented, and eager to learn about insurance products while delivering excellent service.

You will engage with customers, identify opportunities to discuss coverage options, and support the team with administrative tasks.

Qualifications

• Previous experience in a receptionist or customer service role.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Comfortable engaging in sales conversations about insurance options.
• Basic computer skills including Microsoft Office and CRM systems.

Responsibilities

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

Skills

Receptionist experience

Communication skills

Interpersonal skills

Organizational skills

Sales conversation comfort

Education

N/A

Tools

CRM systems

Microsoft Office

Job description

Jeff Mossman - State Farm Agent is seeking a dedicated Receptionist - State Farm Agent Team Member to greet customers, schedule appointments, and keep office operations running smoothly. The ideal candidate is organized, detail oriented, and eager to learn about insurance products while delivering excellent service.

You will engage with customers, identify opportunities to discuss coverage options, and support the team with administrative tasks.