Insurance Agency Operations Manager (Flexible Schedule)

Jocelyn Hope - State Farm Agent; Grapevine (TX); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Jocelyn Hope - State Farm Agent in Grapevine, TX is seeking an Agency Manager to lead daily operations, supervise a dynamic team, and oversee front-desk and client communications. The role blends administrative excellence with people leadership to create a high-performing office that supports staff and policyholders.

You will manage schedules, onboarding, training, HR tasks, and ensure compliance while driving service quality and growth.

Qualifications

• Proven supervising experience with strong team management skills that inspire productivity and collaboration.
• Excellent organizational skills are essential.
• Experience with schedule management and office administration in a professional setting.
• Strong communication skills with an emphasis on phone etiquette, client interaction, and internal team communication.
• Knowledge of human resources practices including training & development, filing systems, and employee relations.
• Prior insurance experience in office and office management is highly desirable
• Ability to multitask efficiently in a busy environment while maintaining attention to detail and excellent follow up.

Responsibilities

• Oversee daily office operations, including front desk management, multi-line phone systems, and calendar scheduling to ensure seamless communication and workflow.
• Supervise staff, providing training, development opportunities, and performance feedback to cultivate a motivated team.
• Maintain human resources functions including employee onboarding, HR documentation, and compliance with employment policies.
• Handle customer escalations
• Bonuses quarterly and annually for production. Support team as a generalist with P/C Apps from inbound households and min 3 life/health monthly - must have experience in sales and service and P/C and L/H license
• Manage daily activities, hold daily huddle and ensure daily tasks in ECRM are complete
• Model office culture for 5 star service
• Plan team celebrations and promote positive office culture

Skills

Supervision

Organizational skills

Schedule management

Communication

HR practices

Insurance experience

Multitasking

Job description

Jocelyn Hope - State Farm Agent in Grapevine, TX is seeking an Agency Manager to lead daily operations, supervise a dynamic team, and oversee front-desk and client communications. The role blends administrative excellence with people leadership to create a high-performing office that supports staff and policyholders.

You will manage schedules, onboarding, training, HR tasks, and ensure compliance while driving service quality and growth.