Insurance Account Associate — Customer Growth & Service

Jocelyn Hope - State Farm Agent; Grapevine (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Jocelyn Hope - State Farm Agent in Grapevine, TX seeks an Account Associate to grow the agency through customer relations and cross-selling relevant products. You will act as a liaison between customer needs and agency departments to improve customers' lives.

As a team member, you will manage accounts, assist with policy changes, handle claims, and coordinate with underwriters to issue policies promptly, contributing to a dynamic, sales-minded environment.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Skills

Customer service

Communication

Organization

Job description

Jocelyn Hope - State Farm Agent in Grapevine, TX seeks an Account Associate to grow the agency through customer relations and cross-selling relevant products. You will act as a liaison between customer needs and agency departments to improve customers' lives.

As a team member, you will manage accounts, assist with policy changes, handle claims, and coordinate with underwriters to issue policies promptly, contributing to a dynamic, sales-minded environment.