INSURANCE AGENCY MANAGER

David Rosario; Baltimore (MD); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

401(k)

Paid time off

Bonus based on performance

Health insurance

Job summary

David Rosario State Farm Ins Agency in Baltimore, MD seeks an experienced Insurance Agency Manager to lead a high-performing team and drive client-focused growth.

You will recruit, train, coach, and empower agents, ensure regulatory compliance, and optimize sales and service delivery across the agency. Join a collaborative environment with opportunities for professional advancement and performance-based rewards.

Qualifications

• Active Maryland P&C and/or Life/Health license preferred.
• 3+ years in insurance sales, operations, or team management.
• Proven track record of meeting or exceeding sales targets.
• Strong leadership, coaching, and team-building skills.
• Excellent communication and customer relationship abilities.
• Proficiency with agency management software and CRM platforms.
• Self-motivated, results-driven, highly organized.
• Bilingual Spanish and English required.

Responsibilities

• Oversee daily agency operations and ensure team performance meets sales and service goals.
• Recruit, train, coach, and develop insurance agents and support staff.
• Monitor and analyze key performance metrics to drive agency growth.
• Build and maintain strong client relationships to support retention and referrals.
• Ensure compliance with state insurance regulations and company policies.
• Develop and implement strategies to grow book of business and expand market presence.
• Handle escalated client issues and resolve claims or coverage concerns professionally.

Skills

Leadership

Coaching

Team-building

Communication

CRM proficiency

Self-motivated

Bilingual Spanish and English

Tools

Agency management software

CRM platforms

Job description

Benefits:

• 401(k)
• Paid time off
• Bonus based on performance
• Health insurance

About the Role:

David Rosario State Farm Ins Agency is looking for a driven and experienced Insurance Agency Manager to lead our team in Baltimore, MD. This is an exciting opportunity to take the helm of a dynamic insurance agency, inspire a high-performing team, and make a real impact on clients' lives every day.

Responsibilities:

• Oversee daily agency operations and ensure team performance meets sales and service goals
• Recruit, train, coach, and develop insurance agents and support staff
• Monitor and analyze key performance metrics to drive agency growth
• Build and maintain strong client relationships to support retention and referrals
• Ensure compliance with state insurance regulations and company policies
• Develop and implement strategies to grow book of business and expand market presence
• Handle escalated client issues and resolve claims or coverage concerns professionally

Requirements:

• Active Maryland Property & Casualty and/or Life & Health insurance license preferred
• 3+ years of experience in insurance sales, agency operations, or team management
• Proven track record of meeting or exceeding sales targets in an insurance environment
• Strong leadership, coaching, and team-building skills
• Excellent communication and customer relationship management abilities
• Proficiency with agency management software and CRM platforms
• Self-motivated, results-driven, and highly organized
• Bilingual Spanish and English required

About Us:

David Rosario Agency is a trusted insurance agency serving the Baltimore, MD community with personalized coverage solutions for individuals, families, and businesses. Our clients choose us for our commitment to honest advice, responsive service, and finding the right coverage at the right price. We foster a collaborative, supportive work environment where motivated professionals can thrive and build rewarding long-term careers.