Receptionist - State Farm Agent Team Member

State Farm Agent; Decatur (IL); On-site; USD 35,000 - 40,000; Full time

Benefits offered by this job

Hourly Plus Commission

Licensing Paid by Agency

401(k)

Bonus based on performance

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

A leading insurance agency in Decatur is looking for a Receptionist - State Farm Agent Team Member to provide exceptional customer service and support. Responsibilities include greeting customers, managing appointments, and assisting with inquiries. Ideal candidates will have prior experience in a service role and strong communication skills. This position offers a competitive salary, health insurance, and opportunities for advancement.

Qualifications

• Previous experience in a receptionist or customer service role.
• Organizational abilities and comfort with sales conversations.

Responsibilities

• Greet customers in person and over the phone.
• Manage appointment scheduling and office communications.
• Assist in handling inquiries and maintaining customer records.
• Engage in conversations with customers about insurance options.
• Support the team with administrative tasks.

Skills

Customer service

Communication skills

Multitasking

Interpersonal skills

Basic computer skills

Tools

Microsoft Office

CRM systems

Job description

2 months ago – be among the first 25 applicants for the Receptionist - State Farm Agent Team Member role at State Farm Agent.

Jeff Burtis - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member.

Role Description

We are looking for a highly organized, detail-oriented receptionist who will provide excellent customer service and support to our agents and clients. This position requires strong communication skills, the ability to multitask, and a friendly, professional demeanor.

Benefits

• Hourly Plus Commission
• Licensing Paid by Agency
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Responsibilities

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers' needs.
• Support the team with various administrative tasks and projects.

Qualifications

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.

Compensation

Compensation: $35,000.00 - $40,000.00 per year

My Team's Mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Peoria, IL and help customers with their insurance and financial services needs, including:

• Auto insurance
• Home insurance
• Life insurance
• Retirement planning

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

Seniority Level

Entry level

Employment Type

Full-time

Job Function

Sales and Business Development

Industries

Insurance