Receptionist - State Farm Agent Team Member

State Farm Agent; Monroeville (Allegheny County); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Simple IRA

Licensing paid by agency

Bonus based on performance

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

State Farm Agent in Monroeville is looking for a Receptionist to join their team. This position involves greeting customers, managing appointments, and providing exceptional customer service while supporting various administrative tasks.

The ideal candidate will have previous experience in a receptionist or customer service role and possess strong communication skills. Offering a competitive salary of $30,000 - $40,000 per year, this is an excellent opportunity to grow with a dedicated agency.

Qualifications

• Previous experience in a receptionist or customer service role.
• Strong communication and interpersonal skills.
• Ability to multitask and stay organized.
• Comfortable engaging in sales conversations.
• Basic proficiency in Microsoft Office and CRM systems.

Responsibilities

• Greet customers warmly in person and over the phone.
• Manage appointment scheduling and office communications.
• Assist in handling inquiries and maintaining customer records.
• Identify opportunities to offer insurance options to customers.
• Provide follow-up on customers’ needs and excellent customer service.
• Support the team with various administrative tasks.

Skills

Customer service experience

Communication skills

Organizational abilities

Sales conversation skills

Basic computer skills

Tools

Microsoft Office

CRM systems

Job description

Role Description

Jeff Berthney - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member.

Benefits

• Simple IRA
• Licensing paid by agency
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

Responsibilities

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers’ needs.
• Support the team with various administrative tasks and projects.

Qualifications

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.

Compensation

$30,000.00 - $40,000.00 per year

About the Agency

We are a small but growing agency founded in 2009, led by a passionate small‑team leader. Our mission is to deliver outstanding customer service across auto, home, life, and business insurance, while building long‑term relationships in the community.

EEO Statement

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.